Support
Need help? Most answers are in the documentation and the FAQ. For anything else, email [email protected].
Getting help
The fastest path is email: [email protected]. Include your organization name, what you were doing, and any error message or code so we can help quickly. For suspected security issues, see our Security page.
Support hours
We respond during business hours: Monday to Friday, 9:00–17:00 Central European Time (CET/CEST), excluding Polish public holidays. Response times below are measured within these hours.
What each plan includes
| Plan | Channels | Target first response |
|---|---|---|
| Starter | Documentation, FAQ, and email | Best-effort; no guaranteed response time |
| Team | Email, prioritized over community requests | Target first response within 1 business day |
| Enterprise | Dedicated contact + onboarding assistance | Target first response within 4 business hours; custom SLA available on request |
Response times are best-effort targets, not contractual service levels, unless an Enterprise agreement specifies otherwise in writing. See our Terms of Service.
What support covers
Support helps you use the Service. That includes:
- Connecting your AI agent over MCP and authentication issues.
- Account, organization, members, roles, and billing questions.
- Defining and managing standards, packages, styles, and projects.
- Diagnosing errors and unexpected behavior in the Service.
Support does not include writing your engineering standards for you, general programming help unrelated to Tseha, or third-party tools beyond pointing you in the right direction. Enterprise onboarding can include hands-on help defining your initial standards.