Status & Availability

Availability of our public endpoints, measured independently from outside our infrastructure by UptimeRobot. View the live external status page for full uptime history and past incidents — it stays online even if Tseha is unreachable.

• tseha.io infrastructure99.93% uptimeOperational
• tseha.io mcp server99.97% uptimeOperational
• tseha.io webpage99.97% uptimeOperational

Live reachability of the dependencies our app relies on, checked from the running service.

• DatabaseOperational
• Cache & rate limitingOperational
• AuthenticationOperational
• AI / semantic searchOperational
• PaymentsOperational

If there is a service-affecting incident, we post a notice on this page, and our external status page reflects the live availability of our endpoints. Security incidents and personal-data breaches are handled under our Security process, including the GDPR notification timelines in our DPA.

Tseha runs on managed providers. For first-hand, provider-declared status of the underlying infrastructure, check their own status pages:

• Vercel (application hosting)
• Neon (database)
• Upstash (rate limiting)
• Auth0 (authentication)
• Stripe (payments)

We work to keep Tseha highly available and to resolve any disruption quickly, supported by our disaster-recovery and incident-response processes. The Service is provided on a commercially reasonable, best-effort basis.

The Starter and Team plans do not include a contractual uptime service-level agreement (SLA). A formal SLA with availability commitments is available for Enterprise customers on request — contact [email protected]. This reflects the “as available” terms in our Terms of Service.